At Smarters Pro IPTV, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our IPTV streaming services.

This policy applies to all users of Smarters Pro IPTV services, including our website, applications, and streaming platforms. By using our service, you consent to the data practices described in this policy.

Personal Information You Provide:

• Account Information: Email address, username, and password
• Payment Information: Billing details, payment method information (processed securely through third-party processors)
• Contact Information: Name, email address when contacting customer support
• Communication Data: Messages sent to our support team via WhatsApp, email, or live chat

Location Information:

We collect your approximate geographic location based on your IP address to:

• Provide appropriate content and channel lineups
• Optimize streaming server selection for better performance
• Comply with geographic licensing requirements
• Detect potential unauthorized access

✅ Primary Uses of Your Data:

• Service Delivery: Provide access to IPTV streaming content and maintain service quality
• Account Management: Create and manage your account, authenticate access
• Payment Processing: Process subscription payments and handle billing inquiries
• Customer Support: Respond to inquiries, troubleshoot technical issues, provide assistance
• Service Improvement: Analyze usage patterns to enhance streaming quality and user experience
• Security Protection: Detect fraud, prevent unauthorized access, monitor for abuse

Personalization and Recommendations:

We use your viewing history and preferences to:

• Recommend relevant channels and content
• Customize your viewing experience
• Improve content discovery features
• Optimize streaming quality based on your usage patterns

Limited Sharing Circumstances:

• Service Providers: Trusted third-party companies that help us operate our service (payment processors, cloud hosting, customer support tools)
• Legal Requirements: When required by law, court order, or government request
• Business Transfer: In the event of a merger, acquisition, or sale of business assets
• Consent: When you explicitly consent to sharing your information
• Protection: To protect our rights, property, safety, or that of our users

Payment Security:

• PCI Compliance: Payment processing meets industry security standards
• No Storage: We do not store complete credit card information on our servers
• Tokenization: Payment methods are tokenized for secure recurring transactions
• Fraud Detection: Advanced systems monitor for suspicious payment activity

Data Breach Response:

In the unlikely event of a data breach affecting your personal information, we will:

1. Immediately investigate and contain the breach
2. Notify affected users within 72 hours via email
3. Provide detailed information about what data was affected
4. Offer recommendations for protecting your accounts
5. Report to relevant authorities as required by law

✅ Your Rights Regarding Your Data:

• Access: Request a copy of the personal information we have about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing in certain circumstances

How to Exercise Your Rights:

To make any privacy-related requests or inquiries:

1. Contact our support team via WhatsApp or email
2. Provide your account email and specific request details
3. We’ll verify your identity and process your request within 30 days
4. You’ll receive confirmation once your request is completed

How We Use Cookies:

• Essential Cookies: Required for basic service functionality and security
• Performance Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Provide insights into service usage and performance

Other Tracking Technologies:

• Web Beacons: Small images used to track email opens and website usage
• Local Storage: Browser storage for user preferences and settings
• Device Fingerprinting: Technical characteristics used for security and fraud prevention

How Long We Keep Your Data:

• Account Information: Retained while your account is active plus 30 days after deletion
• Payment Records: Kept for 7 years for tax and legal compliance
• Viewing History: Stored for 2 years to improve recommendations and service
• Support Communications: Retained for 3 years for quality assurance
• Technical Logs: Automatically deleted after 90 days unless needed for security

Account Deletion Process:

1. Request account deletion through customer support
2. We’ll verify your identity and process the request
3. Account access is immediately terminated
4. Personal data is deleted within 30 days
5. Some data may be retained for legal compliance

Smarters Pro IPTV operates globally and may transfer your personal information to countries other than where you reside. We ensure appropriate safeguards are in place for international data transfers.

Regional Support Centers:

• European Users: Data processed in accordance with GDPR requirements
• German Customers: Dedicated support through our German portal
• French Customers: Localized services respecting French data protection laws

Parental Responsibility:

• Parents/guardians are responsible for monitoring their children’s internet usage
• If a child under 18 has provided personal information, please contact us immediately
• We will promptly delete any information belonging to children under 18
• Consider using parental control features on your devices

Content Considerations:

Our IPTV service includes content that may not be suitable for children. We recommend:

• Adult supervision when children access the service
• Using device-level parental controls
• Creating separate user profiles with appropriate restrictions

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

How We Notify You of Changes:

• Email Notification: Significant changes will be emailed to registered users
• Website Notice: Updated policy posted on our website with revision date
• In-Service Alerts: Important changes highlighted within our applications
• Advance Notice: 30-day notice for material changes affecting your rights