At Smarters Pro IPTV, we stand behind the quality of our service and want you to be completely satisfied with your subscription. This refund policy outlines the terms and conditions under which refunds may be granted for our IPTV subscription services.

✅ Eligible for Refund:

• Technical Issues: Persistent buffering, server downtime, or connection problems that our support team cannot resolve within 48 hours
• Service Not as Described: If the service significantly differs from our advertised features (channel count, quality, etc.)
• Payment Errors: Duplicate charges, incorrect billing amounts, or unauthorized transactions
• Account Issues: Login credentials not provided within 24 hours of purchase
• Compatibility Problems: Service incompatible with your device after our support team attempts resolution

Refund Processing Timeline:

1. Request Submission: Contact our support team with your refund request
2. Review Period: 24-48 hours for request evaluation and technical issue verification
3. Approval/Denial: You’ll receive email notification of our decision
4. Processing: Approved refunds processed within 3-5 business days
5. Completion: Refund appears in your account within 5-10 business days (depending on payment method)

Step-by-Step Process:

1. Contact Support First: Before requesting a refund, please contact our technical support team. Many issues can be resolved quickly without needing a refund.
2. Provide Required Information:
   • Order/Transaction ID
   • Email address used for purchase
   • Detailed description of the issue
   • Device information and troubleshooting steps attempted
3. Allow Troubleshooting Time: Give our support team 48 hours to resolve technical issues
4. Submit Refund Request: If issues cannot be resolved, formally request a refund through our support channels

Extended Service Outages:

In the rare event of extended service outages (24+ hours) affecting a significant portion of our user base, we may offer:

• Service credit for affected period
• Free service extension
• Full refund if outage exceeds 72 hours

Fraudulent Transactions:

If you notice unauthorized charges on your account:

• Contact us immediately
• We’ll investigate and process refunds for confirmed fraudulent transactions
• Account security measures will be implemented

Refund Methods:

• Credit/Debit Cards: Refunded to original payment method (5-10 business days)
• PayPal: Processed through PayPal system (3-5 business days)
• Cryptocurrency: Refunded to provided wallet address (processing time varies)
• Other Payment Methods: Case-by-case basis using available options

Upon successful refund processing:

• Immediate Service Termination: Access to IPTV service will be terminated immediately
• Account Deactivation: Your account will be deactivated and login credentials invalidated
• Data Removal: Account information will be removed from our systems within 30 days
• Re-subscription: You may create a new account for future purchases

This refund policy may be updated periodically to reflect changes in our service or legal requirements. Changes will be:

• Posted on our website with updated “Last Modified” date
• Emailed to active subscribers for significant changes
• Effective immediately upon posting unless otherwise stated

Continued use of our service after policy changes constitutes acceptance of the updated terms.